baiee Privacy Policy

When you use the baiee platform, we collect your information in two different ways — directly from you and automatically through technical means.

1.1 Information You Provide Directly

When you register on our platform, create an account, or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address in Bangladesh
• Payment information — such as bKash, Nagad, Rocket, or Upay mobile banking numbers
• Identity document details (as part of the KYC verification process)
• Messages or complaints sent to the support team

1.2 Information Collected Automatically

When you visit our site, the following technical information is recorded automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited, session duration, and click patterns
• Referring URL (where you came from)
• Transaction history and gaming activity

baiee uses your information only for legitimate and specific purposes. We never sell your personal information or share it with unauthorized third parties.

2.1 Account Management and Verification

We use information to confirm your identity, keep your account secure, and enforce responsible gaming policies. Age verification in particular is an ethical obligation for us — our platform is for people aged 21 and above only.

2.2 Financial Transaction Processing

Information is used to correctly process deposit and withdrawal requests, resolve issues related to payment methods (bKash, Nagad, Rocket, Upay), and maintain transaction records.

2.3 Customer Support

Our 24/7 Bengali live chat support team may access relevant details from your account to provide you with the best service. This is solely for the purpose of resolving issues.

2.4 Fraud Prevention and Security

We analyze user behavior to detect and prevent fraudulent activity, comply with anti-money laundering (AML) policies, and ensure the overall security of the platform.

2.5 Service Improvement

We analyze statistical data to improve the overall user experience, identify technical issues on the platform, and add new features. This analysis does not reveal personal identities.

2.6 Legal Obligations

We may use necessary information to comply with applicable laws, respond to valid requests from judicial or regulatory authorities, and protect our legal rights.

Cookies and similar technologies are used on the baiee website. Cookies are small text files stored on your device that help improve the functionality of the site.

3.1 Essential Cookies

These cookies are essential for the basic operation of the website. They are used to maintain login sessions, carry out security checks, and save form data. Disabling these cookies will prevent the site from working properly.

3.2 Analytics Cookies

We use analytics cookies to understand how users interact with the site. This includes data such as which pages are visited most and how long users spend on them. This information is completely anonymous.

3.3 Cookie Controls

You can manage or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies may affect your ability to use certain services. We do not use any third-party advertising cookies.

baiee never sells your personal information to third parties for commercial purposes. However, in specific circumstances we may share necessary information with the following parties:

4.1 Payment Processors

Only the information needed to complete a transaction is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay. These parties are governed by their own privacy policies.

4.2 Technology Service Providers

Limited operational information may be shared with technology partners who help run our platform (such as game software providers like Pragmatic Play, Evolution Gaming, Spribe, and JILI). This information does not include personal identifiers.

4.3 Legal Authorities

We may be required to provide relevant information in response to valid legal orders, court directions, or proper requests from government authorities. In such cases we always verify the legal process first.

4.4 Business Transfers

If baiee undergoes a business change such as a merger, acquisition, or asset sale in the future, user information may be transferred as part of those business assets. In such a case we will notify you in advance.

We keep your information only for as long as it is necessary or legally required. When determining retention periods we consider the following:

• All account information is retained for as long as the account remains active.
• Financial transaction records may be retained for a specified period after account closure, in accordance with applicable law.
• Information related to fraud investigations is retained until the case is resolved.
• If you request account deletion, we take steps to delete your information as quickly as possible while complying with legal obligations.
• Information held in backup systems is deleted in the next scheduled backup cycle.

To request deletion of your information, contact our support team. We generally respond to such requests within 30 business days.

baiee uses industry-standard technology and practices to protect your information. Our security framework includes the following:

6.1 Encryption

All data transferred between your browser and our servers is secured through SSL (Secure Socket Layer) encryption. Our site URL always begins with https://.

6.2 Access Controls

Access to user information is restricted to authorized staff who need it for their specific responsibilities. All access is logged and reviewed on a regular basis.

6.3 Password Protection

User passwords are never stored in plain text. Passwords are secured using industry-standard hashing algorithms. No member of our staff can ever view your password.

6.4 Security Reviews

We regularly review our security measures and conduct security tests to identify potential vulnerabilities. If a security breach occurs, we act promptly, take the necessary steps, and notify affected users.

baiee's services are for people aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

We carry out an age verification process at the time of registration. If we are informed that a minor has created an account on our platform, we will immediately:

• Deactivate the account in question
• Take steps to delete all collected information
• Take the necessary action if any financial transactions have occurred

If you believe a minor is using our site, please notify our support team immediately.

As a user of our platform, you have the following rights over your own information. Contact our support team to exercise these rights.

8.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide a summary of the information stored about you.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you have the right to have it corrected or updated. This can be done through your account settings or by contacting us directly.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. If you object, we will stop that use immediately.

8.5 Right to Raise a Complaint

If you believe we have violated your privacy rights, please contact us directly first. We will make every effort to resolve your concern.

baiee may update this privacy policy from time to time. The policy may change as a result of changes to our services, new legal requirements, or changes in business practices.

If there are significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed on the site's home page
• The "Last Updated" date at the top of this page will change

Continuing to use the site after changes means you accept the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, comments, or requests about this privacy policy, please get in touch with us. Our dedicated privacy team is ready to address any concerns you may have.

For more information, please also read our Terms & Conditions and Responsible Gaming pages.